Gateway Group One


Job Locations US-NJ-Pennington
Position Type
Full Time
Weekdays / Day


Supervise and coordinate the delivery of quality services to an assigned customer. Act as a liaison between customer, Operation Manager and security officers. Supervise site staff, providing coaching, recognition and discipline within approved empowerment range.


Essential Functions:/ Supervise day-do-day operations at the site. Depth and range of the following may depend on the size of the size of the site.

Supervisory Responsibilities

  • Communicate staffing needs to Manager or to recruiters via Requisition Form, assisting in identifying and interviewing quality candidates.
  • Assure that officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
  • Assure that employee grievances are heard with help from appropriate district or region HR support employees and Operations Manager).
  • Assist with the communication and enforcement of company and union policies
  • Provide the basis of a great place to work by treating staff with respect.

Enforcement of Contract Standards

  • Assists Site Manager identify, meet and exceed the needs of the customer.
  • Meet all contractual scheduled hours with a minimum of unbilled overtime.
  • Coordinate and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel.
  • Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations.
  • Manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.

Administrative Management

  • Capably utilize VALIANT for scheduling and billing, and to produce reports that require interpretation and action for effective business management.
  • Enforce Gateway Group One policies as outlined in the handbooks and executive memos.

*/Security Officer Quality Standards:/ *

  • Has a neat, professional appearance and comes to work in complete and clean assigned uniform.
  • Has a friendly and professional demeanor and provides quality customer service.
  • Is a good communicator (both verbal and written) and is capable of handling typical and crisis situations both efficiently and effectively.
  • Understands and successfully executes his/her post orders including enforcement of client and company policies, rules and regulations.



  • High School Diploma or GED
  • Experience required will generally be determined by size of account and resulting scope of business and management expertise needed.

o Generally: one year of security experience and one year of supervisory experience o More advanced: BA or equivalent experience plus 3 years supervisory experience

  • Computer literate (Microsoft Word, Excel, e-mail, internet, etc.)
  • Good to excellent verbal and written skills
  • Problem identification and solving skills
  • Ability to make good decisions (judgement and common sense)
  • Financial / mathematical aptitude
  • Ability to deal with internal and external customers
  • Ability to work a flexible schedule and to work evenings, weekends and holidays as requested
  • Reliable transportation to get to work site
  • Well motivated, able to work well both independently and as part of a team


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