Gateway Group One


Job Locations US-NJ-Newark
Position Type
Part Time
Hidden (28010)


Supervise and coordinate the delivery of quality services to an assigned customer. Act as a liaison between customer, Operation Manager, and security officers. Supervise site staff, providing coaching, recognition, and discipline within approved empowerment range.

Essential Functions:/ Supervise day-do-day operations at the site. Depth and range of the following may depend on the size of the size of the site.


  • Communicate staffing needs to Manager or to recruiters via Requisition Form, assisting in identifying and interviewing quality candidates.
  • Assure that officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
  • Assure that employee grievances are heard with help from appropriate district or region HR support employees and Operations Manager).
  • Assist with the communication and enforcement of company and union policies
  • Provide the basis of a great place to work by treating staff with respect.
  • Assists Site Manager identify, meet, and exceed the needs of the customer.
  • Meet all contractual scheduled hours with a minimum of unbilled overtime.
  • Coordinate and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel.
  • Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations.
  • Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
  • Capably utilize VALIANT for scheduling and billing, and to produce reports that require interpretation and action for effective business management.
  • Enforce Gateway Group One policies as outlined in the handbooks and executive memos.
  • Has a neat, professional appearance and comes to work in complete and clean assigned uniform.
  • Has a friendly and professional demeanor and provides quality customer service.
  • Is a good communicator (both verbal and written) and is capable of handling typical and crisis situations both efficiently and effectively.

Understands and successfully executes his/her post orders including enforcement of client and company policies, rules, and regulations


  • High School Diploma or GED.
  • Generally, one year of security and supervisory experience.
  • Computer literate (Microsoft Word, Excel, e-mail, internet, etc.).
  • Excellent verbal and written skills.
  • Problem identification and solving skills.
  • Ability to make good decisions (judgement and common sense).
  • Financial / mathematical aptitude.
  • Ability to deal with internal and external customers.
  • Ability to work a flexible schedule and to work evenings, weekends and holidays as requested.
  • Reliable transportation to get to work site.
  • Motivated, and able to work well independently and in a team environment.


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