Gateway Group One

DISPATCHER - COMMUNICATIONS CENTER

Job Locations US-Newark
ID
2021-1126
Category
Other
Position Type
Part Time
Shift
Hidden (28008)

Overview

Gateway Security is seeking to hire a Dispatcher.  The primary job function is to act as the first communication point for emergency and non-emergency calls.  You will receive requests, transmit messages and track vehicles.  The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations.  You must be able to multi-task as well as take the appropriate action with little supervision.  The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

  • Receive emergency and non-emergency calls and record significant information.
  • Address problems and requests by transmitting information or providing solutions.
  • Receive and dispatch orders for security services.
  • Prioritize calls according to urgency and importance.
  • Use radio, phone, or computer to send crews, vehicles or other field units to appropriate locations.
  • Monitor the route and status of field units to coordinate and prioritize their schedule.
  • Enter data in computer system and maintain logs and records of calls, activities, and other information.
  • Position requires an extremely perceptive and detail-oriented person, who is capable of professionally relating to individuals at all levels and from all backgrounds.
  • Ability to interact with all departments administratively and Operationally on an as needed basis.
  • Moderate knowledge of Microsoft Office, Excel, etc.; the capability to use and/or learn to use a computer and peripheral equipment required.
  • Excellent oral & written communication skills.
  • Ability to work in a team-oriented environment and to help identify and solve problems.
  • Ability to get along with other employees, follow directions, works under stress, and continuously improves.
  • Ability to establish and maintain effective working relationships with team members, supervisors, and the public.
  • Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform multiple tasks simultaneously in a timely, courteous, and professional manner.
  • Ability to work a flexible schedule and to work evenings, weekends during start-ups as requested or required.
  • Reliable, appropriate transportation to do field work and regional travel with Manager if needed.
  • Respond to phone calls from employees, inquiring about employment with Gateway Group One.
  • Responsible for Scheduling and confirming hours.
  • Respond to phone calls from employees, clients or companies requesting employment verification.
  • Prepare accurate and timely reports both manually and through automated methods. Reports to Quality Assurance and Corporate Manager.

Qualifications

  • Proven experience as dispatcher or relevant position.
  • Tech-savvy with knowledge of relevant methods (CAD).
  • Fast typing with experience in data entry.
  • Knowledge of procedures and guideline for emergency situations.
  • Proficient in English (oral and written).
  • Outstanding organizational and multitasking abilities.
  • Active listener with excellent communication skills.
  • Sound judgement and critical thinking.
  • High school diploma.

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